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FAQs

Frequently asked questions:

 

When will I know if my product is being shipped?

You will receive an e-mail letting you know when your product is being shipped. Because supply is limited and is based off a first come first serve basis, we cannot guarantee shipment immediately on release, but will notify you if there are any delays.

Does everyone get the products they pre-order?

Because these products are in high demand, the sooner you pre-order the better. Products that are scheduled to release in the next month usually will be out of stock and will be labeled as such on our website but that doesn't mean you should wait to pre-order if they are still being shown available. If there are any cancellations or less product is available, whichever customers placed their orders in last will be notified when we run out of product. 

What happens if you run out of a product that I pre-ordered and paid for?

You will be notified via e-mail if you were selected for a pre-order. If your order was not selected you will be sent an e-mail notifying you. 

Who makes the lightsaber products?

All of the Black Series products are manufactured by Hasbro and are licensed by Lucasfilm LTD. We work with our suppliers to offer you the very best replicas and products you can buy. Most of our products are collectable grade products that can be used for display pieces, cosplay, or for collectors. That's not to say they aren't for the every day fan as well.

How many do you guarantee per customer?

We limit our orders to 2 per customer. If you put an order in for more than 2, you most likely will be notified that your order could not be placed due to limited stock. If however for any reason we are able to provide you with more than 2 products, we will do so to our best ability. 

What is your return policy?

Please visit our shipping and cancellation policy to read more about our return policy.

Who pays for shipping?

Shipping is paid for by you. You will see shipping charges in your subtotal upon checkout. If your pre-order is not selected you will be refunded for all costs endured during checkout including shipping and tax. 

Can I purchase in Bulk for Discounted prices?

If you are looking to purchase wholesale products from our company, please reach out to sales@starwarspreorders.com